Shipping and Delivery
Shipping Terms and Conditions for Freeze Dryers
Introduction
Welcome to freezedryers.com.au. Our goal is to provide you with high-quality products and a seamless shopping experience. Please read the following shipping terms and conditions carefully before placing your order. These terms are designed to ensure a smooth and efficient delivery process for your freeze dryer purchase.
Delivery Terms
Delivery Locations
- We do not deliver to PO boxes.
- We do not deliver to residential apartment blocks and units.
- Residential addresses must meet the following criteria for delivery:
- Easy access to the property.
- The buyer (or an authorised representative) must be at home at the time of delivery.
- For business addresses, delivery will be made if there is easy access and a forklift available at the delivery destination to unload.
Delivery Process
- Delivery will be unloaded at the front yard or driveway. It is the buyer's responsibility to bring the item into the property.
- For business addresses, a forklift must be available onsite to unload.
Customer Responsibilities
- It is the customer's responsibility to manage the delivery with the freight forwarder at the destination.
- If the freight company is unable to deliver due to issues caused by the buyer or at the delivery location, any additional charges incurred by freezedryers.com.au will be passed on to the buyer.
Summary
By placing an order with freezedryers.com.au, you agree to these shipping terms and conditions. Our aim is to ensure a smooth and hassle-free delivery process. For any queries or further assistance, please contact our customer service team.
Contact Information
For any questions or concerns regarding your order, please contact us at:
📧 sales@freezedryers.com.au
Thank you for choosing freezedryers.com.au. We appreciate your business and look forward to serving you.